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Returns & Refunds

Hassle-free returns, no questions asked.

We want you to love everything you buy from Elva. If something isn’t right, we make it easy to return — free of charge, within 30 days.

30

Day Return Window

Free

Return Shipping

2–3

Days to Refund

100%

Money Back

How to Return an Item

STEP 01

Log In to Your Account

Go to My Account → My Orders and find the order you want to return. Click “Return” next to the item.

STEP 02

Select Your Reason

Choose your return reason (wrong size, not as expected, etc.) and confirm. We’ll email you a prepaid return label.

STEP 03

Pack & Drop Off

Pack the item securely in its original packaging, attach the label, and drop it off at your nearest courier point.

STEP 04

Get Your Refund

Once we receive and inspect your return, your refund is processed within 2–3 business days to your original payment method.

30-Day Return Window

You have 30 days from the date of delivery to initiate a return. Returns requested after this window may not be accepted.

Item Type	Returnable?	Refund Type
Full-price items	✓ Yes	Full refund
Sale items	~ Partial	Exchange or store credit only
Faulty/damaged items	✓ Yes	Full refund or replacement
Wrong item received	✓ Yes	Full refund + replacement sent
Worn or washed items	✗ No	Not accepted
Items without original tags	✗ No	Not accepted

Return Eligibility

Items purchased from Elva are eligible for return within 30 days of delivery, provided they meet the condition requirements below. Returns must be initiated through your account or by contacting our support team.

Item Condition Requirements

To be eligible for a return, items must be:

Unworn and unwashed
In their original condition with all tags still attached
In original packaging where possible
Free from perfume, deodorant, or any other scents
Free from pet hair, stains, or any signs of use

We reserve the right to refuse any return that does not meet these conditions. Items that fail inspection will be returned to you at your cost.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 2–3 business days. The funds will appear on your original payment method within 5–10 business days depending on your bank or card provider.

If you paid using store credits, those credits will be reinstated to your account. If you paid partly with credits and partly by card, each portion will be refunded to its original source.

Exchanges

The fastest way to exchange an item for a different size or colour is to return it for a refund and place a new order. This ensures you get the item before it sells out.

If you’d prefer a direct exchange, please contact our team and we’ll arrange it for you — subject to stock availability.

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of delivery with:

Your order number
A clear photo of the fault or damage
A brief description of the issue

We will arrange a free return and either send a replacement or issue a full refund, including any original shipping costs.

Sale & Discounted Items

Items purchased during a sale or with a discount code are eligible for exchange or store credit only — not cash refunds. Items purchased with a promo code (not a sale badge) are treated as regular purchases and are fully returnable.

International Returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit. Once received and inspected, your refund will be processed in the same currency as your original payment (USD).

Please note that original shipping costs are non-refundable for international orders, and any customs or import duties paid are non-refundable.