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|---|---|---|
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Last updated: 19 May 2026 · Your privacy matters to us. This policy explains how we collect, use, and protect your data.
This Privacy Policy describes how Elva Ltd ("Elva", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website or make a purchase from us.
When you visit our site, we automatically collect certain information about your device. When you make a purchase, we also collect: contact information, billing and shipping address, payment information, order information, account information, and communications you send us.
We use the information we collect to process and fulfil your orders, manage your account and Elva Membership, communicate with you about your orders, send marketing communications (only if you opted in), improve our website, comply with legal obligations, and prevent fraud.
We do not sell your personal information. We may share your data with payment processors, shipping and logistics partners, email marketing platforms (with your consent), analytics providers, and legal authorities when required by law.
We use essential cookies (required for the site to function), analytics cookies (to understand visitor behaviour), and marketing cookies (to deliver relevant ads, only with your consent). You can control cookies through your browser settings.
Depending on your location you may have: the right to access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object, and right to withdraw consent. Contact us at hello@elva.com. We respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal data. All payment transactions are SSL-encrypted and PCI-DSS compliant. No internet transmission is 100% secure, but we strive to protect your data.
We retain your personal data as long as necessary. Order data is typically kept for 7 years per financial regulations. Account data is kept until you request deletion.
Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child provided us data, contact us and we will delete it promptly.
For questions about this policy contact us: Email: hello@elva.com | Phone: +212 635 644 611 | Address: Elva Ltd, 123 Rue Mohammed V, Taroudant, Souss-Massa 83000, Morocco. We may update this policy from time to time.
